FAQS for ArcAxis Digital
FAQS
❓ Frequently Asked Questions
Q1: What services does ArcAxis Digital offer?
A: We provide brand identity design, logo creation, brand guidelines, WordPress + Elementor websites, on-site SEO, Core Web Vitals improvements, SEO-ready blog content, social media setup, marketing materials, and paid social and Google Ads campaign management.
Q2: Can I choose only some services instead of a full package?
A: Yes — we offer fully customisable packages. You can select a full service solution or pick individual elements such as logo design, website development, SEO, or campaigns. We tailor everything to your goals, budget, and timeline.
Q3: Do you work with businesses outside Cape Town?
A: Absolutely — while we’re based in Cape Town, we work with both South African and international clients. Projects are managed online via video calls, email, and shared tools.
Q4: How do brand design and web development work together?
A: A strong visual identity paired with a professional website creates consistency across all platforms. This builds trust, improves user experience, and increases conversions.
Q5: What is on-site SEO and why is it important?
A: On-site SEO is the process of optimising website elements like titles, headings, meta descriptions, and structure. It helps search engines understand your site and improves your chances of ranking higher in results.
Q6: What are Core Web Vitals and do they affect rankings?
A: Core Web Vitals are Google’s measures of site speed, interactivity, and visual stability. They directly influence search rankings and user experience. We test and optimise your site to meet these standards.
Q7: Do you create blog content as well?
A: Yes — we write SEO-ready blog articles that target the keywords your audience searches for. This helps you attract organic traffic and position your business as an authority.
Q8: Can you set up social media accounts for my business?
A: Yes — we create and brand your social media profiles on platforms like Facebook, Instagram, and LinkedIn. We ensure consistency with your brand and connect them to your website.
Q9: Do you design marketing materials as well as websites?
A: Yes — we design brochures, business cards, social media graphics, and other marketing materials that align with your brand identity.
Q10: How do paid campaigns work with your other services?
A: Paid ads on Google and social media deliver immediate visibility. When combined with SEO, blog content, and a strong website, you get both short-term results and long-term growth.
Q11: How much do your services cost?
A: Our rates are competitive and flexible. Costs depend on the scope of work, but we tailor packages to fit your budget. We’ll provide a clear proposal so you know exactly what’s included.
Q12: Do you offer ongoing support after a project is complete?
A: Yes — we provide ongoing website maintenance, SEO, content updates, and campaign management. You can choose once-off projects or a monthly retainer for continuous growth.
Q13: Can you redesign or update my existing website?
A: Definitely. We modernise outdated websites by improving design, performance, and SEO — without losing your brand’s identity or existing content.
Q14: Do you integrate chatbots and FAQs into websites?
A: Yes — we set up AI-powered chatbots and FAQ sections to improve customer support, save time, and boost engagement.
Q15: What platforms do you build websites on?
A: We specialise in WordPress with Elementor for flexibility, speed, and SEO performance. We also integrate e-commerce if needed.
Q16: Do you provide training once my website is live?
A: Yes — we offer handover sessions so you or your team can confidently update content, manage blogs, and run basic site maintenance.
Q17: Will my website be mobile-friendly?
A: Absolutely. All our websites are fully responsive, ensuring a seamless experience across desktops, tablets, and smartphones.
Q18: How long does it take to complete a project?
A: Timelines depend on scope. A logo may take 1–2 weeks, a full website 4–6 weeks, and complete brand + digital setup 6–8 weeks.
Q19: Can you help me with Google Business and online listings?
A: Yes — we set up and optimise Google Business Profiles, directory listings, and map integrations to improve local visibility.
Q20: What makes ArcAxis Digital different from other agencies?
A: We combine creativity, data-driven strategy, and AI automation. This means you get branding that connects emotionally, websites that perform technically, and marketing that delivers measurable results.
